Order Entry and Customer Contact Center
Over 100 customer service representatives are available to assist your customers and support your campaigns. Housed within our state-of-the-art Customer Contact Center, The Jackson Group's CSRs are specially trained not only to receive and input your customers' orders, but to maximize the customer's experience and satisfaction. Orders can be received via inbound phone call, e-commerce applications, e-mail inquiries, direct mail response, live Web chat, outbound sales calls and more.
Our capabilities include:- 24 hours/day, 7 days/week, 365 days/year staffing
- Average speed of answer less than 30 seconds
- Call abandon rate less than 2 percent
- Up-sell and cross-sell prompting
- Real time and remote agent monitoring
- Skill-based call routing
- Optional dedicated or shared team environments
- On-line customer interaction
- Order tracking and technical help desk
- Custom management reporting
