Order Processing

From the first customer contact to back-end analysis, our order processing system can be efficiently adapted to meet your company's changing needs.

Order Power!® Software - Our fulfillment operation is driven by one of the most trusted management software packages in the industry. Order Power! software provides total system control including order entry, fulfillment and warehouse management.

Custom Applications - We can develop a custom e-commerce application for online order processing or we can interface with your existing e-commerce system. We can also upload transactional history into a custom marketing database for analysis, modeling and target communications.

Payment Processing - A variety of payment processing options are available for your customers' convenience. These include credit card and merchant accounts, coupon redemption, check processing and lockbox services, COD and purchase order processing.

Turntime and Rush Order Processing - With a minimal turntime on all orders, we don't keep your customers waiting. Orders received by 2:00 PM (EST) are shipped out same day. Orders received after 2:00 PM are shipped out next business day.

Back Order and Returns Processing - Our back order processing is fully compliant with FTC notification procedures. Returns are seamlessly processed for cost savings and customer satisfaction. Disposition options include replacement, return to stock, liquidation, disposal, charitable donation and return to vendor.