| Order Processing |
Current Vendor |
The Jackson Group |
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Orders shipped within 24 hours from order receipt |
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All orders - in by 3:00 PM EST, out same day
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100% order accuracy or vendor re-ships for FREE
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Credit card processing and merchant account integration |
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Over 250 standard system reports available |
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Custom report programming |
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| Customer Contact Center |
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Available 24 hours a day, 7 days a week, 365 days a year |
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Experienced customer service representatives |
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Average speed of answer less than 30 seconds |
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Call abandon rate less than 2% |
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Up-sell / cross-sell prompting |
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Real-time agent monitoring |
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Skill-based call routing |
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Optional dedicated or shared team environment |
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On-line customer correspondence |
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Concierge service available for your premier customers |
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| Inventory Management |
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Inventory receipt - 28-hour dock-to-stock |
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100% accuracy of inventory reconciliation |
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Receive, inspect and restock all returns or exchanges within 24 hours |
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Secure, limited access facilities |
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Warehouse configuration scaleable to meet variety of needs |
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| Account Service |
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Response to all client inquiries, phone calls and e-mails within 8 business
hours |
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Proactive analysis and recommendations to control costs, improve customer
satisfaction and grow sales |
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| Technology |
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Custom development, hosting and maintenance of e-commerce websites with
seamless integration to order processing system |
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Optional conversion of order history to marketing database to drive customer
profiling and modeling, up-selling and cross-selling programs, and customer
loyalty campaigns
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Digital print-on-demand capabilities for personalized direct marketing and
promotions |
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