Account Service
A Partner Focused on Your Business
Every client at The Jackson Group is partnered with a dedicated account team responsible for overall service deliverables, performance and strategic planning. The account team’s objective is to fully understand the client’s expectations and requirements, and coordinate The Jackson Group’s resources to most effectively reach the desired result. The account team is led by an Account Manager, who manages all communications with the client and third-party vendors. This provides clients with the convenience of a single point of contact for all their account concerns.
Areas of SpecializationWhether you need a small dedicated team to manage critical customer interactions or hundreds of agents to process orders, The Jackson Group offers programs uniquely developed to handle your toughest customer contact challenges. The following are some of the typical contact center solutions that The Jackson Group specializes in:
- CUSTOMER CARE
- Product/Feature Inquiry
- Dealer Locator
- Technical Help Desk & Product Support
- Order Status/Shipment Tracking
- Billing Inquiries
- Returns Processing
- Warranty Services
- Service Scheduling
- LEAD MANAGEMENT SYSTEM
- Lead Capture
- Lead Qualification
- Lead Distribution & Live Transfer to Field Sales
- Lead Follow-up & Tracking
- ORDER PROCESSING
- Catalog Sales
- Product Sales
- Literature Requests
- Application Processing
- Credit Card Processing
- DR-TV & DR-Radio Response
- Integrated Up-sell & Cross-sell
- MARKETING SUPPORT
- Sweepstakes
- Rebate Programs
- Coupon Redemption
- Event Registration
- Membership/Subscription Renewals
- Product Sampling
- Direct Marketing Campaign Response
- Database Cleansing/Enhancement
- SALES SUPPORT
- Appointment Capture
- Customer Acquisition
- Retention/Loyalty Programs
- Win-Back Programs
- E-CONTACT
- E-mail Management & Response
- Web Chat
- Click-to-Talk
- MARKET RESEARCH
- Opinion Surveys/Insight Gathering
- Customer Satisfaction
- Focus Group Recruitment
