E-Connect

Today, more and more of your customers are choosing to interact with your company’s brand through the Internet. While the customer is browsing your content, they inevitably may seek more information or decide to purchase your product.

Traditionally, most companies simply listed their 800 number on their website directing customers to call them. But, innovative companies are now offering customers the option to instantly contact the company while still on their website.

Customers’ acceptance of this new contact channel is accelerating and may be driven by several factors: fascination with the latest technology, fear of being sold by a telemarketer, perception of maintaining anonymity or simply convenience. Regardless, each customer’s expectations for extraordinary service are amplified in this channel. They will not be satisfied with anything less than a fast, accurate and thorough response to their inquiry that is not only professional, but grammatically correct.

The Jackson Group recognizes the increasing importance of Internet-based technologies in delivering an extraordinary contact center experience. Select CSRs are trained to respond to customer inquiries received via e-mail or in web-based chat. Also, our Voice-over IP technology allows CSRs to speak directly to customers over specially designed websites. You can be assured that as new technology and methods of communicating with your customers evolve, The Jackson Group will remain a leader in multi-channel contact centers.